After an order is placed, it is prepared and sent as quickly as possible to the fulfillment center, where your item will be mailed.

🚚 Once the package is picked up, you can track it by clicking on the link at the bottom of the page "Track my package" .

⚠️ Please note that we are only responsible for the shipment of your package, not the delivery.

Once your order has been validated, you can no longer modify it yourself .

🔄 However, you can contact us to request a change or cancellation, and place a new order if necessary.

⏳ If the order has already been processed, it will unfortunately no longer be possible to modify or cancel it .

If your package is damaged, we understand the inconvenience. Here are the steps to follow to resolve the situation quickly:

1. Keep the damaged package : It is essential to keep the package with the shipping label attached. This will serve as proof to confirm that it is the damaged package, as required by most carriers.
2. Take photos : Take clear photos of the damaged product(s), as well as the exterior and interior packaging. Make sure the damage is clearly visible, including the shipping label.
3. Contact Us : Once you have taken the photos and kept the package, contact us immediately by email at lecalife.pro@gmail.com . Please include your order number and a detailed description of the damage .

⏳ Processing times : Claims can take a few days to process. If you used Mondial Relay, the claim process can begin within 7 days , but the investigation may take a little longer. If the package is deemed damaged , the refund will be issued within approximately 2 weeks .

We are doing our best to resolve this situation as quickly as possible. Thank you for your understanding and cooperation . If you have any further questions, please do not hesitate to contact us!

⏳ Don't worry, your package is being returned to us .

🔄 Once it's back, we can reschedule a new delivery for you.

📩 Contact us to arrange reshipping and receive your package quickly!

We process and ship your orders within 24 hours after confirmation of your payment.

Delivery times vary depending on your destination:

• Metropolitan France : 2 to 4 working days
• Europe : 2 to 8 working days
• International : 7 to 15 working days

Once your order has been shipped, you will receive a confirmation email with a tracking number to track your package in real time. 🚚

✅ Yes, your online payment is completely secure.

🔒 All credit card transactions are protected by SSL , which encrypts your banking information before transmission to secure banking servers. You can verify this security by looking at the padlock icon 🔐 displayed to the left of the address bar.

🛡️ This means that none of your banking information passes through our site, guaranteeing optimal confidentiality and protection.